Jacquard Weave

At Veil and Grace, we want you to feel completely satisfied with your purchase. If for any reason you are not, we offer flexible return and exchange options to ensure your shopping experience is as seamless as possible.

1. Eligibility for Returns and ExchangesTime Frame: Returns and exchanges are accepted within 7 days of the delivery date.Condition: Items must be unworn, unwashed, and in original condition, with tags still attached.Packaging: Please return the item in its original packaging, including any accessories, dust bags, or documentation.

2. Non-Returnable Items

Custom and Personalized Items: Items that are customized or personalized cannot be returned or exchanged.

Sale Items: Items marked as final sale are not eligible for returns or exchanges.

Hygiene and Care: Any items that show signs of wear, have been washed, or altered cannot be returned or exchanged.

bags, or documentation.

3. Return Process

Contact Us: Begin your return by contacting our customer service team at (alhijabwalnima@gmail.com/+97470081457) with your order number and reason for return.

Refund Processing: Once we receive and inspect your item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

4. Exchange Process

Same Item, Different Size/Color: If you would like a different size or color, please contact us to arrange an exchange.

Processing Time: Exchanges will be processed within 5–7 business days of receiving your item.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 24 Hours of delivery. We will provide a prepaid return label and ensure a swift replacement at no additional cost.

7. Contact Us

If you have any questions or need assistance with your return or exchange, please contact our support team at alhjiabwalnima@gmail.com. We’re here to help and ensure your experience with Veil and Grace is exceptional.